Alternatively you may prefer to do this via the modems interface 10. How to troubleshoot wifi telstra crowdsupport 107516. Smart troubleshooting fix service issues online telstra. Telstra smart troubleshooting fix service issues online. How to troubleshoot your telstra wifi connection youtube. Selecting your model allows us to tailor our support site for you. During a recent 48hr unplanned outage with my cable not nbn internet, the very responsive support team sent me a 2module kit with cable adapter plus smat modem 2 sm2. How to use the telstra troubleshooting tool telstra. You can access the troubleshooting tool from a mobile or tablet ios or android or from a desktop computer. Modemrouter problems wireless drop outs in response to chanse i am supporting as network operations to a firm which is situated in california and also have center at japan. If youre having trouble connecting to the internet, watch this video to learn how to troubleshoot wifi connection issues. Wait 12 minutes for the modem to settle and go green, now check to see if your devices are connecting. Check if your telstra internet, nbn, mobile or email service has been affected by a network outage or planned maintenance, along with expected resolution times.
Prior to this using my surfboard modem we played computer games together creating a local server bf2 port 16567. Firmware is the lowlevel embedded software that runs your modem, router, and other network hardware. Telstra media, formerly bigpond, has a wide range of media available including video, sport afl, nrl, sportsfan, music and entertainment. How to troubleshoot problems with sending or receiving emails. With the telstra troubleshooting tool, you can diagnose and fix common broadband connection, wifi, email and home phone problems, saving you the time of contacting our support teams. Telstra media video, sport, music and entertainment tmedia. Telstra what do i do if my broadband stops working. Allow 25 minutes for the modem to reconnect to the internet. Problems with sending or receiving emails if you are suddenly experiencing difficulties with sending or receiving emails through your bigpond mailbox, it may be due to one of these three 276841. Bigpond telstra outages internet, nbn, mobile and email. This is a reboot and can often solve connection problems. If youd like to speak with us in your preferred language, weve got you covered. It depends on your modem, but this is a general guide to what each light means.
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